Refund policy

Right of cancellation

Cancellation policy

Right of cancellation

  •     You have the right to cancel the contract within 14 days without giving any reason.
  •     The cancellation period is 14 days from the day on which you or a third party named by you took possession of the goods.
  •     To exercise the right of cancellation, you must inform us (coffee affair.s GmbH, Goldschmidtstr. 39, 04104 Leipzig; e-mail: bestellung@coffee-affairs.com) of your decision to cancel this contract by a clear statement via e-mail.
  •     In the event of cancellation, we are obliged to reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of the cancellation of the contract.
  •     You shall bear the direct costs of returning the goods, unless you would like us to send you a returns label.

CONSEQUENCES OF CANCELLATION

If you cancel this contract, we will refund all payments we have received within 14 days of receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this repayment.

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coffee affairs GmbH
Managing Director: Tom Geißler
Goldschmidtstraße 39
04103 Leipzig
Leipzig, Germany

Telephone number: +49 (0) 341 - 97463892
E-mail: info@coffee-affairs.com

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The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or premature expiry of the right of cancellation

The right of cancellation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Cancellation form

I/WE (*) HEREBY CANCEL THE CONTRACT CONCLUDED BY ME/US (*) FOR THE PURCHASE OF THE FOLLOWING GOODS (*)/THE PROVISION OF THE FOLLOWING SERVICE (*)

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ORDERED ON (*) ____________ / RECEIVED ON (*) __________________

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NAME OF THE CONSUMER(S)

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ADDRESS OF THE CONSUMER(S)

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SIGNATURE OF THE CONSUMER(S) (ONLY FOR NOTIFICATION ON PAPER)

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DATE
(*) DELETE AS APPROPRIATE