WE SHIP WITH DHL.

THE SHIPMENT WILL ONLY BE SENT AS AN INSURED PARCEL WITH A TRACKING NUMBER

THE SHIPPING COSTS ARE ALWAYS DISPLAYED AT THE END OF THE ORDER PROCESS AND BEFORE THE ORDER IS SENT.

THE SHIPPING COSTS WITHIN GERMANY ARE 5.20 EUR - FOR GOODS POSTAGE (UP TO 1000G) 3.00 EUR. FROM 200 EUR VALUE OF GOODS WE DELIVER FREE OF CHARGE WITHIN GERMANY.

WITHIN EUROPE WE SHIP OUR GOODS WITH A FLAT RATE OF 13,90 €.

IMPORTANT INFORMATION FOR DELIVERIES TO SWITZERLAND (AND NORWAY)

THE GENERAL INFORMATION ON CUSTOMS CLEARANCE ALSO APPLIES TO DELIVERIES TO NORWAY. PLEASE NOTE, HOWEVER, THAT DIFFERENT FEES AND VAT RATES APPLY FOR NORWAY. RATES APPLY. WE THEREFORE RECOMMEND THAT YOU CONTACT THE NORWEGIAN CUSTOMS OFFICE TO ENQUIRE ABOUT THE CURRENT REGULATIONS AND FEES. THE CURRENT REGULATIONS AND FEES.

IF YOU ORDER GOODS FROM US AND WISH TO HAVE THEM DELIVERED TO SWITZERLAND, WE WILL ONLY CHARGE YOU THE NET VALUE OF THE ORDER (OUR SALES PRICE LESS 19% DT. 19% DT. VAT, FOR ESPRESSO/COFFEE LESS 7% DT. VAT). YOUR ORDER WILL BE CONVERTED TO THE NET VALUE OF THE GOODS AFTER YOU HAVE ENTERED YOUR BILLING/DELIVERY ADDRESS. THE TOTAL VALUE OF YOUR ORDER, INCLUDING SHIPPING COSTS, WILL BE VISIBLE IN THE SHOPPING BASKET BEFORE YOU SEND YOUR ORDER.

PLEASE NOTE, HOWEVER, THAT YOU WILL INCUR ADDITIONAL COSTS FOR IMPORTING THE GOODS INTO SWITZERLAND, WHICH WILL BE LEVIED BY SWISS CUSTOMS.

1. SWISS VALUE ADDED TAX: WHEN YOU IMPORT THE GOODS INTO SWITZERLAND, SWISS CUSTOMS WILL CHARGE YOU SWISS VALUE ADDED TAX AT THE RATE OF 8 PER CENT ON THE VALUE OF THE GOODS. IN THE AMOUNT OF 8% ON THE VALUE OF THE GOODS. THE VALUE OF THE GOODS IS CALCULATED FROM THE VALUE OF THE CONTENTS OF THE CONSIGNMENT PLUS POSSIBLE CUSTOMS, SHIPPING AND FREIGHT COSTS.

2. CUSTOMS/PROCESSING FEES: IF APPLICABLE CUSTOMS DUTIES MAY BE CHARGED BY SWISS CUSTOMS FOR THE GOODS TO BE IMPORTED. THE AMOUNT OF CUSTOMS DUTY IS BASED ON THE GROSS WEIGHT OF THE POSTAL CONSIGNMENT. AS A RULE, CUSTOMS DUTIES ARE LESS THAN CHF 1 PER KILOGRAMME. GGF. PROCESSING FEES ARE CHARGED BY SWISS CUSTOMS.
PLEASE CONTACT THE SWISS CUSTOMS AUTHORITIES DIRECTLY FOR BINDING INFORMATION ON CUSTOMS CLEARANCE COSTS.
EXCHANGE/REPAIR: PLEASE ALSO NOTE THAT ANY CUSTOMS AND SHIPPING COSTS INCURRED IN THE EVENT OF AN EXCHANGE/REPAIR ARE TO BE BORNE BY THE CUSTOMER AND THAT WE WILL ONLY ACCEPT GOODS RETURNED IN THEIR ORIGINAL PACKAGING.

EXPORT OF THE GOODS TO SWITZERLAND (TO NORWAY) BY THE CUSTOMER
IF YOU HAVE A RESIDENCE IN SWITZERLAND AND HAVE THE GOODS SENT TO A GERMAN DELIVERY ADDRESS IN ORDER TO EXPORT THE GOODS TO SWITZERLAND YOURSELF, WE WILL REFUND THE GERMAN VAT. AFTER EXPORT OF THE GOODS. PLEASE NOTE IN YOUR ORDER THAT YOU WISH TO EXPORT THE GOODS TO SWITZERLAND YOURSELF AND WE WILL ENCLOSE THE RELEVANT EXPORT DOCUMENT WITH THE CONSIGNMENT. UPON RECEIPT OF THE EXPORT DOCUMENT STAMPED BY CUSTOMS, WE WILL REFUND THE GERMAN VALUE ADDED TAX. IF THE REFUND IS MADE TO A SWISS ACCOUNT, WE WILL CHARGE A ONE-OFF FEE OF €15 FOR THE SEPA TRANSFER. PLEASE NOTE THAT WE REQUIRE A COPY OF YOUR IDENTITY CARD / PASSPORT FOR THE PROOF OF EXPORT AND THAT THE GOODS MUST BE EXPORTED WITHIN 3 MONTHS OF PURCHASE.